Guides
Read this before you sign a work order in the driveway.
Short field guides for Illinois homeowners — the first 48 hours after water, the first week after fire, and how the claim file gets built.
Water damage
Flooded basement? What Chicagoland homeowners should do first
Clay soil, snowmelt, and a tired sump pump. The first 48 hours decide whether you have a cleanup or a mold reconstruction.
Fire restoration
After a house fire in Illinois: your first 7 days
Adjusters will call. Contractors will knock. Here is a practical sequence that protects both the house and the settlement.
If the roof is open, do not wait on a form.
Call for dispatch, or request a free inspection. We will tell you whether it is a claim, a repair, or a replacement — in writing.